Our moderation control center operates on a twenty four hour basis. A live person is always available to respond, manage and facilitate any support requirements immediately.
Our North American office is geographically/time zone central in Winnipeg, Canada and our European office is located in London, United Kingdom.
Our moderation expertise extends across multiple media platform's including text-to-screen, online web moderation, blogs, picture moderation and video moderation.
We currently moderates 8 out of the 10 most widely used languages in the world from its moderation control centers. These languages include English, French, Spanish, German, Portuguese, Russian, Hindi, and Arabic. Management of multiple languages is handled through the effective use of technology and consistent quality controls and processes.
We have extensive history in text-to-screen moderation for television and thus have provided consultancy and high-risk, high-profile operations management services to many of the world's most influential media companies.
We have a blend of full-time moderators and on-call contract moderators that can be deployed quickly to accommodate scalability needed to meet client volumes.
We provide pre-moderation services (messages are moderated prior to being displayed live) and post-moderation services (messages are moderated after they have been posted live) depending on the level of interactivity sought by our clients as well as their budget and risk guidelines.