Social Media Management Services
for Brands and Agencies.

Social Content Moderation

You want to control what shows up on your social media channels. Our teams do that 24/7.

Social Content Moderation

We moderate and curate millions of social media conversations, comments, photographs and videos. Let us help you.
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Community Management Services

Who interacts with all of your social fans & followers? We help extend your voice.

Community Management

Even the best & brightest brands need help to keeping up to the conversations on their social channels.
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Social Listening Services

Tap into the pulse of online conversations for a variety of Brand and Agency needs.

Social Listening Services

Let us help with your research, risk management, monitoring or other intelligence gathering needs.
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Social Customer Service

Deliver customer care on social channels that your consumers are demanding in near real-time.

Social Customer Service

Our full-service solution protects your brand online 24/7, 365, with a focus on social customer service.
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The global leader in social media management services.

ICUC provides a complete social media management service arsenal including: social content moderation, community management and engagement, social listening and insights services.

Since 2002, our global team of multilingual content specialists manage, moderate and monitor millions of social media conversations, comments, photographs and videos and work inside some of the largest online communities in the world.

The critical benefits our clients enjoy from our social media management services are:  SAFETY, CONNECTION and UNDERSTANDING.

Diagram showing the 3 major benefits that ICUC offers its clients. Cycle diagram of social media services benefits.SAFETY: Involves content moderation and escalation services to ensure your brand is protected from unwanted risk and crises. We offer 24/7 global social media protection.

CONNECTION: Combines engagement, community management, social customer care, and content strategy/creation to forge better relationships with customers and stakeholders.

UNDERSTANDING: Harnessing social listening, intelligence and insights enabling you to understand social conversations happening online about your brand, competitors and marketplace.Understanding ultimately allows you to make informed, strategic business decisions.

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Million Facebook fans managed
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Amazing Clients
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Team Members and Counting!